Contact Us
Use our contact form below or email us at info@finlew.com. We’re here to help.
Frequently Asked Questions
Where is my order?
Visit our Track Your Order page and enter your order number and the email address used at checkout.
Tracking updates may take 24-48 hours hours to appear after dispatch.
How long does delivery take?
Our estimated delivery times from dispatch are:
• United Kingdom: 5–10 business days.
• United States: 7–12 business days.
These are estimates, and occasional customs or courier delays may occur. If your order has passed the estimated delivery window, please contact us with your order number.
Why has only part of my order arrived?
Orders containing multiple lights may arrive in separate shipments, particularly when different lengths are ordered. These may be delivered on different days.
You can view the tracking details for each shipment on our Track Your Order page.
Can I change or cancel my order?
Please contact us as soon as possible with your order number and the changes you need. Once your order has been dispatched, we’re unable to change or cancel it. You can still request a return after delivery under our 30-day return policy.
How do I return my order?
We offer a 30-day money-back policy from the date of delivery, with return addresses in both the UK and the US.
To get started, contact us with your order number and reason for returning. We’ll provide the appropriate return address and instructions. Please contact us before sending anything back.
What if my light arrives damaged or stops working?
Email us with your order number and a photo or short video showing the issue. We’ll help troubleshoot and arrange a replacement or refund if the product is confirmed faulty.
Your lights also come with a one-year warranty.
Use the included USB-C cable with a standard 5V/1–2A USB wall adapter. The charging indicator turns red while charging and green when fully charged.