Shipping Insurance & Delivery Protection

At Finlew, we work with trusted carriers to deliver your order safely and on time. To provide extra peace of mind, we offer optional shipping insurance at checkout.

This protection helps cover your order in case of loss, damage, or delivery issues during transit.

What Is Shipping Insurance?

Shipping insurance is an optional service provided by our third-party partner, SEEL (“Worry-Free Purchase”), which protects your order against certain delivery risks.

When added to your order, shipping insurance may cover:

  • Lost packages

  • Damaged items

  • Stolen or missing deliveries

  • Certain extended delivery delays

Coverage is subject to SEEL’s terms and conditions.

Is Shipping Insurance Required?

No. Shipping insurance is optional.

You may choose whether or not to add it at checkout.

However, we strongly recommend it for additional protection, especially for international or high-value orders.

How Coverage Works

If you purchase shipping insurance:

  1. Your coverage becomes active once your order is shipped.

  2. If a delivery issue occurs, your order may qualify for compensation.

  3. Eligible claims are reviewed by SEEL.

  4. Approved claims are paid directly to you by SEEL.

This process allows faster resolution without waiting for lengthy carrier investigations.

When Should I File a Claim?

You may file a claim if your order experiences one of the following:

Lost Package

If your tracking has not updated and your parcel has not been delivered within the carrier’s expected timeframe.

Damaged Item

If your order arrives damaged or unusable.

Stolen / Missing Delivery

If tracking shows “delivered” but you did not receive the package.

Excessive Delay

If delivery takes significantly longer than the normal shipping window.

Please note: Claims must be submitted within SEEL’s required time limits.

How to File a Shipping Insurance Claim

If your order included shipping insurance and you experience a delivery issue, please follow these steps:

  1. Locate your order confirmation email.

  2. Use your order number and email address to access SEEL’s claims portal.

  3. Submit the required information, which may include:

    • Order details

    • Tracking information

    • Photos (for damaged items)

    • Additional documentation (if requested)

  4. Wait for SEEL’s review and decision.

SEEL will contact you directly regarding the status of your claim.

How Will I Be Compensated?

If your claim is approved, SEEL may provide compensation in the form of:

  • A refund of the covered item value

  • Store credit (where applicable)

  • Electronic payment (depending on availability)

Compensation is issued by SEEL according to their policy terms.

What If I Did Not Purchase Shipping Insurance?

If you did not add shipping insurance to your order and experience a delivery issue:

  • Please contact our customer support team immediately.

  • We will investigate with the carrier on your behalf.

  • Resolution may depend on the carrier’s liability decision.

Without insurance, refunds or replacements are not guaranteed in all cases.

Our Commitment to You

We are committed to helping you resolve delivery issues fairly and transparently.

If you have purchased shipping insurance, we will:

  • Assist you with claim instructions

  • Provide required documentation

  • Support you throughout the process

Our goal is always to ensure you receive your order or appropriate compensation.

Important Information

  • Shipping insurance is provided by a third-party provider (SEEL).

  • Coverage is subject to SEEL’s terms, conditions, and approval process.

  • Finlew does not control claim decisions.

  • Claims must be submitted within the required timeframe.

  • Opening a payment dispute before completing the insurance process may delay resolution.

Need Help?

If you’re unsure whether your order is covered or how to file a claim, our support team is happy to help.

Email: info@finlew.com
or contact us here.