Shipping policy
At Finlew, we are committed to delivering your order as quickly and smoothly as possible. Please read the information below for details on our shipping process.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order has been processed and dispatched, you will receive a confirmation email with tracking information.
During peak periods, promotions, or holidays, processing times may be slightly longer.
Shipping Destinations
We currently ship to:
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United Kingdom
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United States
If you are located outside these regions, please contact us before placing an order.
Estimated Delivery Times
Delivery times may vary depending on your location and courier services.
United Kingdom
Estimated delivery: 5–10 business days
United States
Estimated delivery: 7–14 business days
Please note that these are estimated timeframes and are not guaranteed.
Tracking Your Order
Once your order has been dispatched, you will receive a tracking link via email.
You can also track your order at any time using our Track Order page.
If your tracking information has not updated yet, please allow 24–48 hours for the courier system to refresh.
Shipping Delays
While we do our best to ensure timely delivery, delays may occasionally occur due to:
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High order volumes
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Customs processing
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Weather conditions
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Courier disruptions
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Public holidays
Finlew is not responsible for delays caused by shipping carriers, but we are always happy to assist you in tracking your order.
Incorrect or Incomplete Address
Please ensure that your shipping address is entered correctly at checkout.
We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
If you notice an error in your address, please contact us immediately after placing your order.
Lost or Missing Packages
If your order appears to be lost or has not arrived within the estimated timeframe, please contact our support team.
We will investigate the issue with the courier and work with you to find a suitable solution.
Contact Us
If you have any questions about shipping or your order, please contact us at:
Our team is happy to assist you.